Refund policy

Last updated: September 23, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be:

In the same condition that you received it

Unworn or unused

With original tags

In its original packaging

Accompanied by the receipt or proof of purchase

How to Start a Return
To start a return, please contact us at info@boonel.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges
The fastest way to get the item you want is to return the item you have and place a new order once your return is accepted.

Return Shipping Fees
Customers are responsible for return shipping costs due to change of mind or exchange.

We cover shipping costs for returns due to damaged or defective items.

Non-returnable Items
Some items cannot be returned for hygiene or final sale reasons, including:

Swimwear (unless damaged or faulty upon delivery)

Final Sale items

Accessories (unless damaged or faulty upon delivery)

Order Cancellations
You may cancel your order before it has been sent to our warehouse for processing.
Please contact us as soon as possible at info@boonel.com.
If your order has already been shipped, please wait until it arrives and initiate a return.
Note: Once shipped, shipping fees will not be reimbursed, and return shipping will be at your expense.

Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be automatically processed back to your original payment method.
Please note:

It may take some time for your bank or credit card company to process and post the refund.

You must update the tracking number and logistics provider in our Returns Center or email it to us after shipping the return.

Processing Time
Due to limited on-site staff, return processing may take up to 3 business days.
If it has been longer than two weeks, please contact us at info@boonel.com.

Third-Party Disclaimer
Meilunsc does not authorize any third-party sellers. Any purchases made outside our official channels are not covered under our warranty or return policy.

Need Help?

Our dedicated customer support team is ready to assist with any questions or concerns you may have.

Store Name: Boonel

Email: info@boonel.com

Address: Unit 1627, 2/F, 138 University Street, Belfast BT7 1HH, United Kingdom

Operating Hours: Monday to Friday, 09:00 AM to 17:00 PM (GMT+00:00)

Contact Form: Contact Page

Response Hours: We strive to respond within 48 Business Hours